Shipping Policy – Veluxa

Last Updated: 27 May 2026

Thank you for shopping with Veluxa. We are committed to delivering your order safely and on time.

1. Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or non-working days will be processed on the next business day.

2. Shipping Timeline

Estimated delivery times:

• Metro Cities: 3–7 Business Days
• Other Locations: 5–10 Business Days

Delivery timelines may vary depending on location, courier service availability, weather conditions, public holidays, festivals, or unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment confirmation.

Free shipping offers, if available, will be mentioned on the website.

4. Order Tracking

Once your order has been shipped, tracking details will be shared via Email, SMS, or WhatsApp (where applicable).

Customers can use the provided tracking information to monitor their shipment status.

5. Delivery Delays

While Veluxa strives for timely deliveries, delays caused by courier partners, natural events, public holidays, high order volumes, or unforeseen circumstances may occur.

Veluxa is not liable for delays caused by third-party delivery services.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact details.

Veluxa will not be responsible for delivery issues, delays, or losses resulting from incorrect or incomplete address information provided by the customer.

7. Undelivered / Returned Orders

If an order is returned due to failed delivery attempts, incorrect address, or customer unavailability, our support team will contact you for further assistance.

Additional shipping charges may apply for re-shipment requests.

8. International Shipping

Currently, Veluxa may ship only within applicable service regions unless otherwise stated on the website.

For international shipping inquiries, customers can contact our support team.

9. Contact Us

For shipping-related questions or assistance, please contact: