Refund Policy – Veluxa

Last Updated: 27 May 2026

At Veluxa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Returns Eligibility

We accept return requests within 7 days of successful delivery.

To be eligible for a return, the item must:

• Be unused, unworn, and in original condition
• Have all original tags attached
• Be returned in original packaging
• Not be washed, altered, or damaged by the customer

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Sale or Clearance Products
• Gift Cards
• Personalized or Customized Items
• Used, Damaged, or Washed Products
• Products returned without original packaging or tags

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos/videos for verification.

Once approved, we will arrange a replacement, exchange, or refund where applicable.

4. Refund Process

After receiving and inspecting the returned product, we will notify you regarding approval or rejection of your refund request.

If approved, refunds will be processed within 5–10 business days to the original payment method.

Processing times may vary depending on your bank or payment provider.

5. Exchange Policy

Product exchanges are subject to product availability.

Customers may contact our support team for exchange assistance.

6. Return Shipping

Return shipping charges may be applicable unless the return is due to:

• Wrong Product Delivered
• Damaged Product Received
• Manufacturing Defect

7. Cancellation Policy

Orders can be cancelled before shipment confirmation.

Once an order has been shipped, cancellation requests may not be accepted.

8. Contact Us

For return, refund, exchange, or cancellation assistance, please contact: